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All debit/credit card payments are refunded back to the original card used during checkout. Please note that the amount will reflect back into your account within 5 to 7 working days depending on your provider*
For payments done through Tabby and Tamara, you will be notified via the app that refund has been processed within 24 hours and the amount will reflect into your account within 5 to 7 working days depending on your provider.
*Refunds for MADA payments can take up to 30 working days to reflect into your account.
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| Delivery Type | Cities | Order Time / Notes | Delivery Time | Delivery Fee |
| Express 2 Hour Delivery | Riyadh | Orders placed between 10 AM – 8 PM KSA time | Within 2 hours | . For orders of 600 SAR or more: Delivery is free of charge. . For orders under 600 SAR: Delivery fee is 40 SAR. |
| Express Delivery – 24h | Riyadh, Jeddah | Orders placed before 6 PM | Within 24 hours | .For all orders of 499 SAR and above: Delivery will be free of charge. .For all other orders below 499 SAR: Delivery fee will be 15 SAR. |
| Medinah, Makkah | Orders placed before 1 PM | Within 24 hours | ||
| Express Delivery – Next Day | Riyadh, Jeddah, Khobar, Dammam | All orders | Next day | |
| Standard Delivery | Riyadh, Jeddah | All orders | 2–3 working days (delivery until 8 PM) | .For all orders of 299 SAR and above: Delivery will be free of charge. .For all other orders below 299 SAR: Delivery fee will be 10 SAR. |
| Makkah, Medina, Taif | All orders | 3–5 working days | ||
| Other Cities | All orders | 5–7 working days |
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Once the order is ready to be shipped, you will receive an SMS to confirm your delivery address, once confirmed, your order will be shipped right away.
If the delivery address is not confirmed, we will still attempt to deliver the order to the address added when the order was placed. Our in-house driver will call you while he on the way to you.
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If you would like to return an item bought from our online website, simply reach out to our Customer Care team.
Our team will book your return and a courier partner will pass by within 3 to 5 working days to collect your item. Once your item is received and inspected, your refund will be processed according to your payment Method
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